These Terms and Conditions govern your access to and use of Provuze.com, including any submissions, communications, pricing displays, verification steps, payment handling, and related services made available through the platform.
By accessing or using the platform, you confirm that you have read, understood, and agreed to be legally bound by these Terms. If you do not agree, you must not use the platform.
Provuze provides a platform intended to help sellers present products for customer exposure and product-related feedback. Provuze acts only as a platform and service provider.
Provuze does not:
To use the platform, you confirm that you:
We reserve the right to refuse access or decline service to any person, submission, product, business, or payment method at any time.
By submitting a product, you confirm that:
You remain solely responsible for the accuracy, legality, safety, description, and suitability of any submitted product. Provuze may reject, suspend, remove, or refuse to process any submission at its sole discretion and without prior notice.
We may refuse to accept products or categories that, in our sole opinion, are unlawful, misleading, dangerous, restricted, inappropriate, high-risk, offensive, or unsuitable for the platform.
Submission of a product does not guarantee acceptance.
Each submission includes the product price entered by you, together with a platform fee of £1.99 per product, unless otherwise stated.
You acknowledge and agree that:
Payments may be processed using a third-party payment provider, such as Stripe. By providing payment details, you authorise us and our payment processor to place an authorisation on your payment method.
Payment may be authorised first and captured only after verification. We may, at our sole discretion:
We may verify any part of a submission before proceeding, including but not limited to:
We are under no obligation to approve or process any submission. If a submission fails verification, we may cancel the payment authorisation and decline the submission without giving reasons.
If a payment has not been captured, no charge will be taken. If a payment has already been captured, refunds are not automatic and are not guaranteed.
Any refund, goodwill adjustment, or account credit is entirely at Provuze’s discretion. We may refuse refunds where:
Any timeframes shown or referred to on the website are indicative only. They are not binding promises and may vary due to verification delays, availability, delivery speeds, operational issues, external providers, or circumstances outside our control.
Provuze does not guarantee that any action will occur within a fixed time period.
Provuze does not guarantee sales, ranking changes, conversion changes, commercial uplift, feedback quantity, feedback content, review outcomes, or any specific business result.
Any wording on the site about visibility, exposure, feedback, discovery, trust, reach, or momentum is descriptive of the service generally and must not be treated as a promise of a specific outcome.
Customer actions are independent and outside our direct control. We do not accept responsibility for the actions, omissions, opinions, statements, or conduct of customers, couriers, third-party providers, marketplaces, or payment processors.
You agree that you will not:
We may refuse, suspend, restrict, or terminate access to the platform or any submission at any time and for any reason, including suspected misuse, unacceptable products, inaccurate submissions, payment concerns, policy concerns, or breach of these Terms.
We do not need to provide prior notice or explanation before taking such action.
To the fullest extent permitted by law, Provuze shall not be liable for any indirect, incidental, special, punitive, or consequential loss, including loss of profits, sales, revenue, business opportunity, reputation, goodwill, or expected savings.
We are also not liable for:
Our maximum total liability in connection with any claim shall be limited to the amount actually paid by you to Provuze for the relevant submission.
You agree to indemnify, defend, and hold harmless Provuze, its owners, operators, affiliates, contractors, and service providers from and against any claims, demands, damages, losses, liabilities, costs, and expenses arising out of or connected with:
All website content, branding, visual design, written material, graphics, structure, software elements, and page content on Provuze.com are owned by or licensed to Provuze.
You may not copy, reproduce, republish, distribute, exploit, reverse engineer, or otherwise use any part of the site without prior written permission.
We may update, suspend, discontinue, or change any aspect of the platform at any time, including design, features, pricing, functionality, content, or access rules.
We do not guarantee uninterrupted or error-free availability of the website.
We may revise these Terms from time to time. Updated Terms will apply from the moment they are published on the website unless otherwise stated.
Your continued use of the platform after changes are posted constitutes acceptance of the updated Terms.
These Terms form the entire agreement between you and Provuze in relation to your use of the platform and supersede any previous discussions, communications, or understandings relating to the same subject matter.
These Terms are governed by the laws of England and Wales. Any dispute, claim, or matter arising out of or in connection with these Terms or the use of the platform shall be subject to the exclusive jurisdiction of the courts of England and Wales.
For support, legal notices, or general enquiries, contact: support@provuze.com